Professional liability

How CAMICO drove a 20% increase in new business hit ratio

Accountants' professional liability underwriting on the Pibit Underwriting Platform. Phase 1 results measured against CAMICO's pre-implementation baseline.

Customer

CAMICO delivers insurance, risk management and related services to more than 8,000 CPA firms and 50,000 accounting professionals in all 50 states and the District of Columbia. Founded in 1986, CAMICO is endorsed by 18 state CPA societies and associations. CAMICO provides professional liability insurance, employment practices liability insurance, and other insurance products needed by CPA firms.

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Line of business
Professional liability insurance
Platform
Pibit Underwriting Platform
Users
Underwriting, IT, Operations leaders
Engagement
Phase 1 live, later phases underway
Phase 1 key takeaways
Steady early progress
50%
Increase in throughput per underwriter
15%
Faster time to quote new business
up to 50%
Shorter processing cycle time

Measured against CAMICO's pre-implementation baseline during the first phase of rollout, with field-level extraction accuracy holding at 99.9%.

The challenge

Underwriters were assembling submissions instead of underwriting the accounts

Accountants' professional liability is a severity-driven line, so pricing each account accurately and fairly is critical. That precision required a lot of time for underwriters, and much of that time was going into assembling submissions instead of underwriting the accounts. CAMICO wanted more scalability, consistency, and speed, without pulling its underwriters further from the craft.

Submissions arrived through several channels and varied widely in structure, so getting one ready for a decision was different work most of the time. Pre-quote work was spread across 10 or more systems and data sources. Underwriters reviewed each page of the submissions to find what they needed, and license and external research were assembled by hand in separate places before it could be used. Prioritization was challenging, so the submissions handled first weren't always the ones most vital.

Download the full case study for the complete results table, integration path, and rollout sequence.

Download the full case study
The solution

One platform for everything ahead of the quote

Pibit deployed its underwriting platform as CAMICO's centralized underwriting platform, automating the submission to decision lifecycle while CAMICO kept control over guidelines, scoring logic, and final decisions.

Pibit Underwriting Platform integrated with the existing CRM, policy administration, rating, and document management systems through APIs, so established workflows stayed in place and pre-quote analysis moved into one platform.

Gary Florian

The Pibit underwriting platform has brought greater organization and efficiency to our underwriting process by identifying missing information early, enhancing the submission with external data, performing a preliminary analysis, and presenting submissions in a structured format. For less complex accounts, underwriters can often complete their review and generate a quote in less than an hour, while more intricate accounts that once required several hours or a full day can now be completed in a fraction of the time they previously took. Most importantly, these efficiencies allow our underwriters to focus their time on evaluating risk and making sound underwriting decisions.

Gary Florian
SVP of Underwriting and Policy Services
CAMICO
Next step

Download the full case study

Download the complete CAMICO case study for the results, implementation approach, and details on how Pibit fits into the underwriting workflow.

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