Team Lead – Operations

About Pibit.AI

Pibit.AI is an SF–based insurtech company reconstructing the art (and science) of commercial underwriting for carriers and MGAs. At the heart is the CURE™ platform, the industry’s only centralized underwriting risk environment fueled by agentic underwriting services that delivers decision-ready outcomes. It converts submissions into decisions by automating intake, triage, and data enrichment from documents and external sources while surfacing risk insights so you can win the right accounts faster, scale throughput, and reduce loss ratios.

Backed by Y Combinator, our proprietary platform serves dozens of clients across the U.S., enabling:

• 85% faster underwriting
• 32% increase in GWP per underwriter
• Up to 700 basis points improvement in loss ratios

Role Overview

We’re seeking a driven and detail-oriented Team Leader – Quality Assurance to lead and manage our QA team.
You’ll ensure that AI-processed outputs meet the highest quality standards and are delivered on time.
This role requires cross-functional collaboration with Product, Engineering, and Vendor teams, along with continuous training and process improvement.

Responsibilities

• Manage daily task allocation and ensure timely QA delivery across projects.
• Prioritize urgent (“on-the-fly”) requests without disrupting ongoing work.
• Monitor post-review QA task completion for SLA compliance.
• Serve as the escalation point for operational issues.
• Liaise with vendor teams and external makers for clarity and consistency.
• Track recurring QA issues and share insights with Product and Engineering.
• Lead QA documentation and workflow training sessions bi-weekly.
• Conduct 1:1s with QA team members for feedback and performance alignment.
• Coordinate project execution, handoffs, and client delivery.

What You’ll Bring

• 3+ years in QA or operations with at least 1 year in a team leadership role.
• Experience in AI-enabled or tech workflows is a plus.
• Excellent coordination and prioritization skills.
• Strong communicator who thrives in a fast-paced environment.

What You’ll Get

• Opportunity to lead QA within a cutting-edge AI startup reshaping insurance.
• Exposure to cross-functional collaboration.
• A high-ownership role impacting customer success and product quality.
• Fast-track career growth with leadership visibility.

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