We're hiring an Associate Director of Operations to lead, scale, and mature our back-office and BPO operations. This role owns the operational backbone of the company—delivery quality, speed, accuracy, SLAs, and governance. You will build high-performance teams, implement structure where needed, and establish operational excellence as a core differentiator for Pibit.ai. This is a high-impact leadership role requiring strong operational strategy, workflow design expertise, and the ability to drive execution in a fast-paced, U.S.-focused environment.

Key Responsibilities

Lead and manage end-to-end back-office operations, ensuring predictable, high-quality execution.
Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery.
Partner with Product and Engineering to scope, prioritize, and deploy features that improve operational throughput.
Oversee and manage vendor and BPO relationships, ensuring adherence to SLAs, KPIs, and quality expectations through structured governance.
Establish and monitor benchmarks for speed, accuracy, productivity, and cost efficiency to drive continuous improvement.
Collaborate closely with Product, QA, CS, and Business teams to ensure alignment, fast issue resolution, and smooth workflow execution.
Maintain compliance with quality and process standards while proactively identifying risks, gaps, and operational bottlenecks.
Foster a culture of ownership, accountability, and operational excellence across internal teams and external vendor partners.

Requirements

9–12 years of experience in back-office operations, service delivery, or BPO management in insurance, financial services, or high-volume environments.
Proven expertise in vendor management, SLA governance, process optimization, and operational scaling.
Strong background in operational strategy, workflow design, automation adoption, and data-driven decision making.
Experience working with Product and Engineering teams to influence feature rollout and improve operational throughput.
Excellent leadership, stakeholder management, and communication skills.
Ability to excel in a fast-paced, high-growth startup environment operating in U.S. time zones.

Why Join Us

Play a critical leadership role in scaling the operational core of a fast-growing, Series A insurtech company.
Build and shape high-performance operational teams and workflows from the ground up.
Directly influence product, process, and operational strategy across global teams.
Be a key driver of delivery excellence, quality, and customer success for U.S. enterprise clients.
Work closely with cross-functional leadership in a culture that values ownership, speed, and continuous improvement.
Benefit from competitive compensation, global exposure, and significant opportunities for career advancement.

Associate Director - Operations

Key Responsibilities

Requirements

Why Join Us

Apply today to take the next step in your journey!

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